Politique de remboursement

Last updated: August 19, 2026

We want you to be happy with your Enzodi order. If something isn't right, please contact us at hello@enzodi.co.uk and we'll help you with the next steps.

Please do not send an item back without contacting us first, as the correct return address will be provided once your return has been arranged.

Change of Mind Returns

If you've changed your mind, ordered the wrong size or would simply like to return an item, you can notify us within 14 days of receiving your order.

Once you've told us that you'd like to return your order, you then have 14 days to send the item back.

To be eligible for a change-of-mind return, the item should be:

Unworn, other than being tried on
Unwashed
Unaltered
Free from stains, marks, odours or damage
Returned with any original tags and packaging where reasonably possible

You are welcome to try your item on in the same way you would in a physical shop.

To start a return, email hello@enzodi.co.uk with:

Your name
Your order number
The item you would like to return
A brief reason for the return

We'll reply with the appropriate return instructions and return address.

Please do not return your order to the address shown on the original shipping label unless we specifically tell you to do so.

Return Shipping Costs

For change-of-mind returns, including returns because you've ordered the wrong size or colour, you are responsible for the cost of returning the item to us.

We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

If your item is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible at hello@enzodi.co.uk.

Where possible, please contact us within 7 days of delivery so we can investigate the issue quickly.

Please include:

Your order number
A description of the problem
Clear photographs showing the item and the issue
A photograph of the packaging or shipping label if relevant

Depending on the circumstances, we may offer a replacement or refund.

You may not always need to return a damaged or defective item. We'll let you know what to do after we've reviewed the issue.

The request to contact us promptly does not affect your statutory rights.

Wrong Size

Please check the sizing information on the product page before ordering.

If the item you ordered fits correctly according to the size ordered but you would prefer another size, this is treated as a change-of-mind return.

You can return the original item in accordance with this policy and place a new order for your preferred size.

If we've sent you a different size from the one you ordered, please contact us and we'll resolve it as an incorrect item.

Exchanges

We do not currently offer direct exchanges.

If you'd like a different size, colour or product, please return the original item in accordance with this policy and place a new order.

This helps us get your replacement order into production as quickly as possible.

Refunds

Once your return has been received and checked, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Where required by applicable consumer law, we'll also refund the cost of the standard delivery option for a cancelled order. If you selected a more expensive or upgraded delivery service, the additional delivery cost may not be refundable.

Refunds will be processed within the applicable legal timeframe after we receive your return or acceptable evidence that it has been sent back.

Your bank or payment provider may take additional time to display the refund in your account.

Items That Cannot Be Returned

We may be unable to accept a change-of-mind return for:

Items that have been worn beyond trying them on
Washed items
Items damaged after delivery
Items with stains, strong odours or other signs of use
Items altered after delivery
Items made specifically to your individual specifications or clearly personalised for you
Sealed hygiene-sensitive products where the seal has been broken, where applicable

These restrictions do not remove any rights you may have where an item is faulty, damaged, incorrect or not as described.

Personalised Products

Products that have been specifically customised or personalised at your request may not qualify for a change-of-mind return.

This does not apply simply because an Enzodi product is produced after you place your order. Standard Enzodi products that have not been personalised specifically for you remain subject to the return rights described above.

Order Cancellations

If you would like to cancel an order, contact hello@enzodi.co.uk as soon as possible.

Because orders may enter production shortly after being placed, we cannot guarantee that we'll be able to stop an order before it is produced or dispatched.

If we're unable to stop the shipment, you can still exercise any applicable cancellation and return rights after receiving the order.

Lost Orders

If your tracking information shows that your order may be lost in transit, please contact us at hello@enzodi.co.uk.

We'll investigate the shipment with our fulfilment and delivery partners and arrange an appropriate resolution where the parcel is confirmed as lost.

Returning an Item

Always contact us before returning an item.

Email: hello@enzodi.co.uk

We'll provide you with the correct return address and instructions for your order.

Returns sent to an address without first contacting us may result in delays or difficulties processing your return.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you have under applicable consumer law.

If goods are faulty, not as described or otherwise fail to meet the standards required by law, you may have additional rights to a refund, repair or replacement.