Politique d’expédition

Last updated: August 19, 2026

Thank you for shopping with Enzodi.

Our products are produced and fulfilled with the help of specialist third-party manufacturing and fulfilment partners. Because many items are produced after an order is placed, your order will normally go through a production period before it is dispatched.

Please read the information below before placing your order.

Order Processing & Production

Most Enzodi products are produced after your order is placed.

Please allow approximately 3–7 days for production before your order is ready to be dispatched.

During busy periods, product launches, holidays or unusually high order volumes, production may occasionally take longer.

Once your order has been dispatched, you will receive tracking information where available.

Estimated Delivery Times

Delivery time consists of two stages:

Production: approximately 3–7 days
Shipping: varies depending on your location, shipping method and fulfilment location

As a general guide, many orders can take approximately 12–21 days from the date of purchase to be produced and delivered.

These timeframes are estimates rather than guaranteed delivery dates.

Your order may arrive sooner or, in some circumstances, take longer due to factors such as customs processing, public holidays, carrier disruption, severe weather or other circumstances outside our reasonable control.

Where a specific delivery timeframe is shown at checkout, that estimate should be used for your order.

UK Delivery

For customers in the United Kingdom, we aim to have orders produced and delivered as quickly as reasonably possible.

Most orders will first require approximately 3–7 days of production time, followed by the applicable shipping period.

Unless we agree a different delivery timeframe with you before purchase, we will deliver your order within the timeframe required by applicable UK consumer law.

If there is a significant delay with your order, please contact us at hello@enzodi.co.uk.

International Delivery

We may ship to international destinations where those destinations are available during checkout.

International delivery times vary depending on:

Destination country
Shipping method
Fulfilment location
Local postal services
Customs clearance
Public holidays
Local delivery conditions

International orders may therefore take longer than UK orders.

Shipping Costs

Any shipping charges applicable to your order will be displayed during checkout before you complete your purchase.

Shipping costs can vary depending on the destination, parcel weight, number of items and delivery method.

From time to time, Enzodi may offer free or discounted shipping as part of a promotion.

Customs, Duties & Taxes

International shipments may be subject to customs procedures, import taxes or duties depending on the destination country and shipping method.

Where applicable charges are collected as part of your purchase, they will be reflected in the order process.

In some circumstances, a destination country's customs authority or delivery carrier may impose additional charges that were not collected by Enzodi at checkout.

Where legally applicable, these charges may be the responsibility of the recipient.

Customs procedures can occasionally cause delivery delays that are outside our reasonable control.

Tracking Your Order

Once your order has been dispatched, tracking information will normally be provided by email.

Please allow some time after receiving your tracking information for the carrier's system to update.

Tracking may occasionally take a short period to show movement after a shipping label has been created.

If your tracking information has not updated for an unusually long period, contact us at:

hello@enzodi.co.uk

and include your order number.

Multiple Packages

In some circumstances, items from the same order may be produced or dispatched from different fulfilment locations.

This means your order may arrive in more than one package and the packages may arrive on different dates.

Where separate tracking numbers are available, these may be provided to you individually.

You will not be charged additional shipping simply because we choose to split an order into multiple shipments after your purchase.

Incorrect Shipping Address

Please carefully check your delivery information before completing your order.

You are responsible for providing an accurate:

Full name
Delivery address
Postcode or ZIP code
Email address
Telephone number where requested

If you notice an error after placing your order, contact us immediately at hello@enzodi.co.uk.

Because orders can enter production and fulfilment quickly, we cannot guarantee that an address can be changed once an order has been submitted.

Once an order has been dispatched, we may no longer be able to change the delivery address.

Orders Returned Because of an Incorrect Address

If a parcel is returned because the address supplied when ordering was incorrect, incomplete or undeliverable, please contact us.

Where the delivery failure resulted from incorrect information provided by the customer, we may ask you to cover reasonable additional shipping costs before the order can be sent again.

We will always explain any additional charge before arranging re-delivery.

This does not apply where the delivery problem was caused by Enzodi, our fulfilment partner or the delivery carrier.